Curso Online de INGLÊS PARA TURISMO

Hotel sections
Reception
Housekeeping
Kitchen
Restaurant / Bar

Responsible for / Responsible to

 
The Hotel Manager is responsible for all the staff.
The reception manager, housekeeper, head chef and head waiter are responsible to the Hotel Manager.

The reception manager is responsible for the front office staff.
The housekeeper is responsible for the housekeeping staff.
The receptionists are responsible for guests` questions and requests.
The reservation clerk is responsible for reservations by phones and emails.
The room attendants are responsible for cleaning rooms and making beds.
 

 
Peter is the hotel manager. He is ___________________ all the staff.
Mary is ___________________ and she is _______________________ the housekeeping staff. They are ________________ and room _____________.
Helen is the ________________________ and she is _________________________ the front office staff. They are five ____________________, two _________________________ and three __________.
Max is the ______________________ and he is _________________________the restaurant staff. They are six _________________ and one ________________________.
Mary, Helen and Max are _________________________ the hotel manager.
 
 

THE CHECK IN

Receptionist: Hello, Vintage Hotel, can I help you?
Mr. Cruise: Yes, I have a reservation from the 15th to the 18th June for a twin room with bath and balcony.
Receptionist: And your name, please?

Mr. Cruise: Cruise
Receptionist: Could you spell that for me, please?
Yes, that`s C-R-U-I-S-E. I would like to change the dates, if possible, from the 16th to the 19th June.
Receptionist: Hold the line a moment and I`ll just check Mr. Cruise, but I think that`s possible … from the 16th to the 19th did you say?
Mr. Cruise: Yes, that`s right.

Receptionist: I`m just checking … the 16th to the 19th … Yes, that`s fine Mr. Cruise, a twin with bath and balcony for three nights, from the 16th to the 19th.
Mr. Cruise: Thank you, so that`s fixed up then?
Receptionist: Yes, it`s done, Mr. Cruise. We look forward to welcoming you on the 16th. Goodbye.
Mr. Cruise: Thank you. Goodbye.
Receptionist: Goodbye.

(…)
Receptionist: Good evening, sir, good evening, madam.
Mr. Cruise: Good evening, we have a reservation, the name`s Cruise.
Receptionist: Could you spell that, please?
Mr. Cruise: C-R-U-I-S-E.
Receptionist: Thank you. Cruise, yes … so that`s a twin room with bath and balcony, for three nights.
Mr. Cruise: That`s right.

Receptionist: Could you just sign here, please?
Mr. Cruise: Yes, of course.
Receptionist: Thank you sir, here`s your key. It`s on the fourth floor, room 411. Would you like a porter?
Mr: Cruise: Yes, please.
Receptionist: I`ll just call him. Enjoy your stay.
Mr. Cruise: Thank you.

Dates

The first of January
The second of February
The third of March
The fourth of April
The fifth of May
The sixth of June
The seventh of July
The eight of August
The ninth of September
The tenth of October
The eleventh of November
The twelfth of December
 

Curiosities

What`s today`s date?
What`s your day off?
When is the next national holiday?
When do you go on holiday?
When`s your birthday?